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CUSTOMER COLLECTIONS
BY APPOINTMENT ONLY

Please contact us on:
Northern Paints Limited
Unit 8 Sawmill
Industrial estate,

Alnwick,
Northumberland
NE66 2QW

Tel: +44 (0) 1665 494014
sales@northernpaints.co.uk

Delivery Policy

This Policy

In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

Accepted Delivery Zones

We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

We also regularly delivery products to non-mainland UK and other countries and territories.

In these cases, customers are requested to apply directly to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone us on +44 (0) 1665 494 014.

Delivery Time and Cost Calculation

The methods we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

If your delivery address is on the United Kingdom mainland, we endeavour to deliver next working day (Monday-Friday) for orders confirmed before 11.00 on a working day (Monday-Friday). The typical period for delivery of products is 2 working days (Monday-Friday).

The delivery periods set out above are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

Non-UK Mainland Deliveries

In the case of deliveries not on the United Kingdom Mainland, we request customers to email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone us on +44 (0) 1665 494 014 in order to be advised of the delivery charge and time before confirming their order.

Fraud Checks

We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

Tracking & Signing

Delivery tracking is available in respect of most orders for our products.  Contact us for tracking details by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone us on +44 (0) 1665 494 014.

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

Additional Deliveries

If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

Customer Collection

Regarding delivered products, if your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

By prior confirmed arrangement with Northern Paints, customer have the option of collecting their orders from our Alnwick premises when placing their order, address of which is given on our website: www.northernpaints.co.uk.

Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(i) you provided the wrong address for delivery;

(ii) there is a mistake in the address for delivery that was provided;

(iii) the address for delivery is not reasonably accessible;

(iv) the address for delivery cannot safely be accessed;

(v) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(vi) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.


 

Snowcem Plus and Cemprover have been approved for use by Transport for London and London Underground.

Watch all our instruction video on how to use snowcem and the range of products we offer click here.

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